ADM062 - ENHANCING PROFESSIONALISM TELEPHONE ETIQUETTE & PERSONAL GROOMING FOR EXECUTIVES


 

Objective

 

  • Adopt the Right Attitude Serve customers with a positive and professional approach.
  • Master Communication Skills – Enhance courtesy, telephone etiquette, and business writing.

  • Handle Difficult Situations Effectively manage unhappy customers.

  • Practice Ethical Behavior Maintain professionalism, including proper internet usage.

  • Polish Professional Image Project confidence and credibility in all interactions.

  • Strengthen Customer Service – Apply skills to deliver exceptional service daily.

 

 

Who Should Attend?

 

  • Front Desk Executives
  • Telesales Executives
  • Call Centre Executives

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Mode: Physical

Duration: 2 Days


This course is available on the following date


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Mode: Physical

Duration: 2 Days

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