Objective

• Understand Communication Basics: Learn what communication is and its importance.

• Recognize Different Communication Styles: Identify various communication methods and their impacts.

• Maximize Non-Verbal and Paraverbal Communication: Use body language and tone effectively.

• Understand Attitudes and Customer Impact: See how your attitude affects customer experiences and service quality.

• Identify and Address Customer Needs: Learn to meet customer needs and generate repeat business with excellent service.

• Handle Difficult Situations: Develop strategies for managing challenging customers and effective phone and online communication.

Who Should Attend?

• Customer Service Personnel
• Administrative Staff & Office Staff
• Secretaries & Sales Executives
• Sales Professionals
• Human Resources
• Anyone looking to improve customer service