Objective

• Apply key secretarial and communication skills to support workplace management and enhance performance.

• Utilize motivational techniques to boost employee engagement and productivity.

• Adapt working methods to suit individual needs and diverse situations.

• Resolve workplace conflicts effectively and communicate with clarity both in writing and verbally.

• Enhance multitasking abilities and accelerate career progression.

Who Should Attend?

• This workshop is designed for learners in secretarial, clerical and administrative roles, aspiring to mastery and innovation. Learning is pitched at a level to help the participants synthesize best practices into their work-life.