Learn how to dress appropriately, maintain a positive attitude, and demonstrate good business manners.
Develop strategies to handle phone calls, customer inquiries, and coworker requests simultaneously.
Gain confidence in addressing difficult customer interactions and resolving conflicts.
Learn effective communication techniques to ensure customer satisfaction and loyalty.
Understand proper phone etiquette, transferring calls, and taking accurate messages.
Work effectively with colleagues, contribute to a positive team environment, and support company goals.
TELEPHONE OPERATORS
FRONT-LINE STAFF
Mode: Physical
Duration: 2 Days
Mode: Physical
Duration: 2 Days
