Objective

• Appreciate the crucial role they play in the organization and their impact on professionalism.

• Implement effective phone and email etiquette to enhance communication.

• Adapt to personal changes to improve standards of professionalism and build a strong image.

• Own their choices, attitude, and behavior to project a powerful personality and create a positive first impression.

• Apply time management concepts like the Urgent & Important Matrix, categorize time management styles (monochronic vs. polychronic), and prioritize tasks effectively.

• Build productive working relationships with peers, maintain professionalism and courtesy, and convert thoughts into positive actions.

Who Should Attend?

• This workshop is designed for learners in secretarial, clerical and administrative roles, aspiring to mastery and innovation.Learning is pitched at a level to help the participants synthesise best practices into their work-life.