ADM094 - PRACTICAL CUSTOMER SERVICE SKILLS


 

Objective

 

  • Understand the Importance of Self, Customer, and Business in Providing Exceptional Service.

  • Learn Techniques to Enhance Service Quality, including Handling Difficult Situations.

  • Practice and Apply Essential Interpersonal Skills to Improve Service.

  • Adapt to Various Situations and Use Effective Problem Solving Skills.

  • Motivate Themselves and Their Team, Develop Practical Action Plans, and Apply Learned Techniques Back at Work.

 

 

Who Should Attend?

 

  • Customer Service Personnel
  • Customer Relationship Officers
  • Sales Executives
  • Sales or Customer Service Managers who need to provide training to their staff
  • All Staff

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Mode: Physical

Duration: 2 Days


This course is available on the following date


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Mode: Physical

Duration: 2 Days

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