Objective

• Appreciate the importance of their role in the organisation.

• Implement effective phone and email etiquette.

• Manage personal change to achieve greater standards of professionalism.

• Assume responsibility for their choices, attitude and behavior to build a powerful image and personality.

• Foster an efficient and productive working relationship with their peers.

• Create positive and lasting first impression to visitors.

• Value the basic concepts of time Categorise themselves either as a monochronic or polychromic.

• Determine the best ways to rearrange their priority list based on the way they currently manage time and realise how they can do it better.

• Apply the Urgent & Important Matrix at work.

• Exhibit professionalism and courteous at all times.

• Understand the fundamental concepts of thoughts and its impact in our daily lives.

• Take pride of their supremely important responsibility in the front-line.

• Appreciate that thoughts can be converted to be positive and realistic.

Who Should Attend?

• This workshop is designed for learners in secretarial, clerical and administrative roles, aspiring to mastery and innovation.

• Learning is pitched at a level to help the participants synthesise best practices into their work-life.