ADM122 - EFFECTIVE COMMUNICATION SKILLS & HANDLING CUSTOMER COMPLAINTS


 

Objective

 

  • Upon completion of this programme, participant will be able to:

  • Use English in a realistic working context

  • communicate more confidently

  • apply listening technique before speaking

  • apply quality principles towards customers

  • manage Customer Experiences

  • handle Customer Complains

  • organize ideas and present them in an appropriate manner

 

 

Who Should Attend?

 

  • Managers , Executives & Non – Executives, anyone who wish to improve their communication skills as well as excellence in handling customer issues in the shortest time possible.

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Mode: Physical

Duration: 2 Days


This course is available on the following date


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Mode: Physical

Duration: 2 Days

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