Objective

• Upon completion of this programme, participant will be able to:

• Apply Quality principles in Customer Service.

• Mentally prepared & focused in handling customers.

• Create good first impressions & build rapport with customers.

• Manage Customer Experience  Understand the needs of customers.

• Sound confident and helpful.

• Use effective questioning to understand customer expectations.

• Recognize barriers to the delivery of outstanding customer service.

• Learn techniques for dealing with angry or upset customers.

Who Should Attend?

• Managers, Executives, Customer Service Personnel, Sales & Marketing Personnel, Clerks, Supervisors, Officers and all those who need to handle customers.