Objective

• Upon completion of this programme, participant will be able to:

• Handle opening and closing calls clearly and Professionally.

• Mentally prepared & Focused in handling calls.

• Use effective questioning to understand callers expectations.

• Understand when to listen & when to speak Create good first impressions & build rapport with Caller.

• Have a standard format for consistency and professionalism over the phone.

• Transmit confident in dealing with a wide variety of telephone calls

Who Should Attend?

• Front Desk Officer, Customer Service Personnel, Receptionist, Secretaries, Telemarketers, Telephone Operators, Clerks, Supervisors, Officers and all those who need to communicate with others in their daily work via telephone.