Objective

By the end of this course, participants should be able to:

• Identify your concerns and fears about dealing with grievance and disciplinary issues
• Define the meaning of a 'grievance' and 'discipline' in the workplace
• Distinguish between misconduct and Gross Misconduct
• Describe why grievance and disciplinary procedures are needed
• Be aware of the main legislation and how this fit with your organisation's Grievance and Disciplinary procedures
• Outline the Disciplinary Process
• Implement your organisation's Grievance and Disciplinary procedures

Who Should Attend ?

All managers and team leaders who need to deal with grievances and discipline in the workplace who wish to understand good practice and the issued involved in this complex area.

Venue

KL / Penang