Objective

• Understand the importance of good credit management.
• Recognise your contribution to increasing company profitability and reducing bad debt/losses.
• Understanding how to deal with companies, sole traders, consumers and your/their rights.
• Use the telephone to greater effect.
• Decide when and how to ''get tough'' with customers, including litigation & enforcement.
• Manage your ledger and your customers with greater confidence.
• Increase the cash you collect from customers.
• Understand when and if to go legal.

Who Should Attend ?

• Credit Control Officers
• Accounts Receivable Staff
• Finance & Accounting Personnel
• Customer Service & Billing Staff
• Collection & Recovery Teams
• Sales Administrators
• Company Owners & Entrepreneurs