Objective

This course is designed based on challenges faced by hundreds of past participants. Client-facing employees, team leaders, and team members learn the building blocks of effective business communication and interpersonal skills. Upon completion of this training, participants will be able to:
• Demonstrate the ability to communicate effectively in face-to-face communication.
• Develop strategies to create a healthy environment for productive communication.
• Demonstrate the ability to communicate with clarity and in a way that builds trust and respect.
• Demonstrate the ability to be a successful listener.
• Apply the personality model as a basis for crafting communication.
• Develop ways to create a positive first impression.
• Develop ways to politely and professionally say ‘No’.
• Apply the correct tone to become a confident writer, speaker, and communicator.
• Apply strategies in managing difficult situations during presentations, meetings, and conversations.
• Apply strategies to write with clarity and precision.
• Apply strategies to overcome public speaking challenges, such as fear and getting lost while presenting.
• Demonstrate the ability to begin and end your presentation with credibility and confidence.
• Apply the Speaker's Map to structure a presentation that flows seamlessly.
• Apply strategies to engage with the audience.
• Apply strategies to end the presentation with impact and lead the audience to take the next step with them.

Who Should Attend ?

• Leaders, project leaders, department heads, and employees.
• Customer-facing employees who aim to create positive experiences for clients and customers.
• Employees with growing responsibilities in their organisation and are seeking to enhance their communication skills as a catalyst to drive change.
• Employees earmarked for career advancement.
• Employees who manage people in their department.
• Employees who influence peers from other departments for projects.
• Employees who are seeking to enhance their presentation skills as well as manage their audience.
• Employees who experience anxiety when communicating and presenting.