Objective

• Formulate Key Performance Indicators (KPIs) that is integrated with SMART criteria
• Distinguish between mere activities and value-added activities in developing KPIs
• Understand Key Result Area importance before setting KPIs
• Formulate Performance Plan to achieve KPIs
• Understand the Basic Components in Performance Evaluation/Appraisal Form
• Conduct meaningful performance evaluation/appraisal with clearly defined competencies
• Understand the errors in conducting appraisals

Who Should Attend ?

• Head of Department
• Senior Managers
• Managers, Supervisors, Team Leaders
• all who are responsible for setting Goals/ KPI’s for themselves or others and Evaluating Performance
for themselves or others