Objective

• Understand the fundamentals and applications of AI in customer service operations.
• Apply AI tools to improve customer communication and engagement.
• Create professional customer responses, templates, and service workflows using AI.
• Utilize AI for complaint management, chatbot support, and customer insight reporting.
• Demonstrate ethical, empathetic, and customer-centric use of AI technologies.
• Develop practical AI-driven customer service solutions for workplace implementation.

Who Should Attend ?

• Customer Service Executives
• Frontline Service Personnel
• Contact Centre / Call Centre Agents
• Customer Experience (CX) Officers
• Sales & Service Representatives
• Service Team Leaders & Supervisors
• Complaint Handling Officers
• Corporate Communication Personnel
• Administrative & Support Staff