Objective

Participant should be able to master the required knowledge and skill to effectively apply the Handling Difficult Customers as the learning element.

i. Managers will be guided to the knowledge of how to establish a best framework and daily routine

ii. Participant will be exposed with the necessary mindset and discipline dealing with daily operational routine

iii. Participant will be guided to best practices required to execute the plan effectively and be able to develop good habit focusing on the flow of adding value work as opposed to superfluous work

Who Should Attend ?

All industry, any professional functional area of duty and any country of origin. Target group are from working professional from Executive, Manager, Senior Manager, Top Management level in an organization