MG059 : CUSTOMER RELATIONSHIP MANAGEMENT (CRM)


 

Objective

 

After attending the two-day program the participants shall be able to:

  • Build a healthy self-image of an achiever, to be competitive with self
  • Develop a systematic approach to managing customer complaints
  • Develop effective ways to handle "tough" customers
  • Conduct marketing research to determine customer satisfaction

 

Who Should Attend ?

 

This program is designed for those dealing directly with customers in the sales and marketing of product and services.

  • Sales Personnel and Sales Professionals
  • Sales Team Leaders/Managers
  • Executives in Customer Care/Support and frontlines

 


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Mode: Physical

Duration: 2 Days


This course is available on the following date


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SL072 : MARKETING STRATEGY DEVELOPMENT -RIGHT TARGET, RIGHT ACTION, RIGHT TIMING

Mode: Physical

Duration: 2 Days

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